About 9Ubet Kenya
9Ubet is a BCLB-licensed sports betting and online casino platform operated by Glostar Trading Co Limited from their 8th floor office at Crescent Business Center, Parklands, Nairobi. Founded in 2019 and targeting East African markets with emphasis on Kenya, the company holds Bookmaker license BK-0001295 and Public Gaming license PG-0001060 under the Betting, Lotteries and Gaming Act 1966, offering sports betting, casino games, and crash games to Kenyan players aged 18+ with M-Pesa payment integration and customer support in English and Swahili.
Company information
Legal entity
Glostar Trading Co Limited, incorporated in Kenya as a locally registered company. The business operates under Kenyan corporate law with full registration documentation filed with the Registrar of Companies. P.O. Box 55199, Nairobi serves as the official postal address.
Physical location
Crescent Business Center, 8th floor, Parklands, Nairobi. The office handles licensing, compliance, customer escalations, and corporate operations. Not a walk-in betting shop—players use online platform or mobile app. Office hours Monday-Friday 9AM-5PM EAT for official business only.
Operating licenses
Bookmaker license BK-0001295 for sports betting operations, Public Gaming license PG-0001060 for casino games, both issued by Betting Control and Licensing Board under the Betting, Lotteries and Gaming Act 1966. Licenses renewed annually for the 2025/26 trading period. Publicly verifiable on BCLB's licensed operators list.
Contact details
Phone support +254 794 799999 (Monday-Saturday 9AM-6PM), live chat 10AM-10PM daily, email support@9ubet.co.ke. All customer service operates from Nairobi with Kenyan staff who understand local payment methods, sports preferences, and regulatory requirements specific to the market.
Company history
Foundation
Glostar Trading Co Limited established to enter Kenya's growing online betting market. Initial focus on sports betting with Premier League, La Liga, and Kenyan Premier League coverage. Applied for BCLB licensing to operate legally within Kenyan regulatory framework.
License approval
Received Bookmaker license BK-0001295 and Public Gaming license PG-0001060 from BCLB after meeting capital requirements, system testing, and integrity checks. Launched 9Ubet.co.ke platform with M-Pesa integration for instant deposits and withdrawals targeting Kenyan mobile-first bettors.
Market expansion
Added casino games from Pragmatic Play, Evolution Gaming, Spribe. Introduced Aviator crash game which became highly popular among Kenyan players. Expanded sports coverage to NBA, tennis, cricket. Developed mobile apps for Android and iOS with offline bet slip features.
Current operations
Operating with 800+ casino games, 30+ sports, live betting, cash-out features. Serving customers across Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, and other Kenyan cities. Maintained BCLB licensing compliance with annual renewals. Focus on responsible gambling tools and faster M-Pesa payouts (2-6 hours).
Our values
Security
Player data protected with SSL encryption, funds segregated in separate accounts from operational capital. KYC verification prevents underage gambling and money laundering. Two-factor authentication available for account access. Regular security audits ensure platform integrity.
Fairness
All casino games use certified Random Number Generators independently tested for fairness. Sports odds set using reputable data providers, not manipulated post-placement. Bet settlements follow official results from governing bodies. Disputes reviewed transparently with evidence.
Speed
M-Pesa deposits credit within 60-90 seconds. Withdrawals process 2-6 hours weekdays (fastest on Tuesday-Wednesday). Bet settlements occur 5-15 minutes post-match. Live chat responses average under 2 minutes. Platform optimized for fast loading on 3G/4G connections across Kenya.
Responsibility
Deposit limits, self-exclusion, reality checks available in account settings. Support staff trained to identify problem gambling signs. No marketing to minors, strict age verification during registration. Partnership with responsible gambling organizations for player support referrals.
Regulatory compliance
9Ubet operates under the oversight of Kenya's Betting Control and Licensing Board (BCLB), the statutory body established under the Betting, Lotteries and Gaming Act 1966 to regulate all gambling activities within the country. BCLB's mandate includes licensing operators, ensuring fair gaming practices, protecting consumers, preventing underage gambling, and combating money laundering through the gambling sector.
Our bookmaker license BK-0001295 permits sports betting operations covering football, basketball, tennis, cricket, and 30+ other sports with pre-match and live betting markets. The public gaming license PG-0001060 authorizes casino game offerings including slots, table games, live dealer content, and crash games like Aviator. Both licenses require annual renewal contingent on maintaining compliance with BCLB standards, timely tax payments, and no serious regulatory violations.
Player protection
BCLB mandates operators implement responsible gambling tools, verify customer age, maintain complaint resolution procedures, and display helpline information. 9Ubet complies with deposit limit requirements, self-exclusion programs, and transparent terms publication per BCLB directives.
Financial transparency
All transactions recorded and reportable to BCLB. Player funds held in segregated accounts separate from operational capital. Regular financial audits ensure solvency to cover customer balances and winnings. Tax obligations fulfilled through withholding on winnings as per Kenyan law.
Fair gaming standards
Casino games tested for RTP accuracy and RNG fairness. Sports odds adhere to market standards without post-bet manipulation. Bet settlements follow official results from leagues and governing bodies. Dispute resolution process documented and accessible to all players.
Responsible gambling commitment
9Ubet recognizes that gambling can become problematic for some individuals and commits to promoting responsible betting behavior across our platform. We provide tools and resources to help players maintain control over their gambling activities, set personal limits, and seek help when needed.
Deposit limits
Set daily, weekly, or monthly deposit caps in account settings. Once reached, system prevents further deposits until the period resets. Limits apply immediately; increases require 24-hour cooling-off period before activation to prevent impulsive decisions during gambling sessions.
Self-exclusion
Temporarily suspend your account for 1 month, 3 months, 6 months, or permanently. During exclusion, login disabled, marketing emails stopped, no deposits accepted. Permanent exclusions irreversible—account closed permanently. Contact support to initiate self-exclusion at any time.
Reality checks
Timed reminders showing session duration and amount wagered. Configure alerts every 30, 60, or 120 minutes in settings. Popup displays time spent, deposits made, bets placed since login. Helps maintain awareness during extended gambling sessions.
Support resources
Links to counseling services and problem gambling helplines displayed in footer and responsible gaming section. Staff trained to recognize concerning behavior patterns. Referrals to professional support organizations for players requesting help with gambling issues.
Gambling should be entertainment, not income. Never bet more than you can afford to lose. If gambling stops being fun or causes financial problems, seek help immediately through responsible gambling resources or contact our support team for self-exclusion assistance.
Get in touch
Customer support
Phone: +254 794 799999
Email: support@9ubet.co.ke
Live chat: 10AM-10PM daily
For account issues, deposits, withdrawals, betting queries
Corporate office
Glostar Trading Co Limited
Crescent Business Center, 8th floor
Parklands, Nairobi
Monday-Friday 9AM-5PM EAT
Complaints
Email: complaints@9ubet.co.ke
Formal complaints reviewed within 5 business days
Unresolved issues escalate to BCLB:
info@bclb.go.ke
Licensing authority
Betting Control and Licensing Board
ACK Garden Annex, 1st Ngong Avenue
7th floor, Nairobi
Phone: 0709 053 000